Making A Purchase



If you need any assistance or have any further questions, please contact us. Our contact information are as follows:

Contact email:


A. These terms and conditions are subject to change at any time. Please take the time to check this Website to review the current terms and conditions, since they are binding on you.

II. Ordering

A. By visiting our website, you are under no obligation to place an order. If you choose to place an order with us, you are expected to do so with us via our online checkout process. As part of our check out system you will be able to clearly view and check your order and also have the opportunity to delete items and correct any errors. We will send you an email verifying your purchase order, detailing all your information as well as the product information you have ordered.

B. Our credence of an order occurs when we dispatch the order. We will send you a dispatch confirmation by email. You will be charged at the time the shipment is made online and your products will be shipped to you withing 1 to 3 working days in the UK only..


(a.) An order may be canceled or changed if the products are not available at the time the shipment is to be dispatched.

(b.) If we are unable to process your form of payment.

(c.) If there has been a change in price or there is a product difference.

(d.) If you do not meet or comply with our set eligibility criteria detailed in our terms and conditions, specifically being over 18 years of age.


(a.) All prices are set to the minimum we can permit, they do not include VAT (where applicable).

(b.) We charge separately for packing, shipping, insurance policies (which are optional) and other relevant charges. These rates can be found with the rest of the shipping information.

(c.) Our prices constantly change due to the fluctuating market. Please take the time to read and understand the cost of what you are purchasing.


(a) You will be able to notify us of cancellation via email at
(b) If your products have already been shipped to you, you can not obtain a refund unless your goods are either damaged or incorrect.
(1.) We will not accept the returning of molasses or charcoal.
(2.) All bases, hoses, pipes,bowls and accessories will remain unused if they are being returned.
(3.) All returns must be made with in 14 days of the purchase and must be shipped with the original receipt.
(4.) The cost of shipping products back to us are incrued as your responsibility.

(5.) Upon receiving the receipt and the products to be exchanged or returned, we will give you an exchange credit or product in equal value (so long as it is in stock)

(6.) If damage is done to products during delivery or there is a flaw with our item, we will return at no cost if the consumer notifies us within 24 hours of the purchase by way of contacting . We will return the product purchased or one of equal or lessor value. We will also offer store credit to use at a later date if the consumer prefers.


A. You are permitted to print and download extracts from this Website for your own use on the following basis:

(1.) All documents and/or related graphics can not be modified. You are permitted to copy for your own use.

(2.) No graphics on this Website will be used with out their accompaining text.

(3.) Our logo and domain are copyrighted and licensed only to the owner. You will recieve a permission notice if you try to make copies.

B. Unless stated otherwise, the copyright and other property rights in all material on this Website (including but not limiting to photographs and graphical images) are owned by us, the licensors. For the purposes of these terms and conditions, any use of extracts from this Website is prohibited. If you breach any of these terms, your permission to use this Website be terminated and you must immediately destroy any downloaded or printed extracts from this Website.

C. No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

D. Any and all rights not granted in these terms are reserved.


A. While we strive to ensure that our Website functions normally and is available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

B. Access to this Website may be suspended temporarily and without notice in the case of repair, system failure, matianence or for reasons beyond our control.


A. Any information you submit or post , excluding your personal identifiable information, which is covered under our Privacy Policy, to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. Our team will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all comercial or non-commercial purposes.

B. We reject the ability of posting or transmitting to or from this Website any material:

(1.) Anything that our team finds is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(2.) For which you have not obtained all necessary licenses and/or approvals;

(3) Any behavior which constitutes or encourages conduct that would be considered a criminal offence, cause civil unrest, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world.

(4.) Any post or transmition which is technically harmful (including but not limited to, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

C. You may not misuse the Website (including but not limited to by hacking).

D. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the preworded clauses.


A. All Links to third party websites that can be found on this Website are provided solely for your convenience. If you use these links, you leave this Website. We are unable to review all of these third party websites and do not control and will not be responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them unless otherwise stated, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

B. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

(1.) You are not permitted to copy, remove, distort or otherwise alter the size or appearance of the Shisha Hookah Logos.

(2.) You do not create a frame or any other browser or border environment around this Website;

(3.) You do not in any way imply that we are endorsing any products or services other than our own.

(4.) You do not misrepresent your relationship with us nor present any other false information about us.

(5.) You do not otherwise use any trade marks displayed on this Website without our written permission.

(6.) You do not link from a website that is not owned by you.

(7.) Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

C. We expressly reserve the right to revoke the right granted in previous clause for breach of these terms and to take any action we deem appropriate.

D. You shall fully indemnify us for any loss or damage our team may suffer or incur as a result of your breach of clause afformentioned.-


A. To register with you must be over eighteen years of age.

B. One registration per person. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

C. Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

D. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


A. While we strive to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

B. The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


A. We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our team, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including but not limited to, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

B. Nothing in these terms and conditions shall exclude or limit our liability for
(1.) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977);

(2.) fraud;

(3.) misrepresentation as to a fundamental matter; or
(4.) any liability which cannot be excluded or limited under applicable law.

C. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

D. You agree to indemnify us fully, defend and hold us, and our team, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


A. These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

B. We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


A. You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

B. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

C. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

Tax Charges

Credit Card Security Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07840221654 (International +44 7840221654) or write to us at

Privacy Policy Shisha Hookah’s Privacy Policy

We are very pleased to sereve you and in order to do so in the most efficent and timely mannor we require, your name, billing address, telephone number, email address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order.

If we need to contact you, we shall do so via email first. If unsuccessful (or time is critical), we will attempt to reach you by telephone.

Any information provided by you will be used for purposes only. However, may need to provide your name and delivery address to third parties that are involved in the processing of your order uses for delivering specific services to you (for example, the financial institution that issued your credit card or the courier that delivers your order).

Your information will not be shared with individual or other companies (such as direct mail organizations or other third parties) unless required by law.

There will be times when we may request information from you, such as your, name, address and e-mail address. When additional information is requested, we will try to let you know at the time of collection how we intend to use the personal information you provide, such as respond to your inquiry, accept an order, conduct a survey or allow you to access specific information such as account information, etc. We do our best to maintain the accuracy of any personal information you do supply to us.

Cookie Information

Cookies are small bits of text used by a browser to store information on your computers hard drive. Each cookie can only be read by the web server that originally issued it.
Cookies cannot profile your system or collect information from your hard drive. Most On-Line retailers use cookies. uses Cookies to let us know you are a prior customer and thus you will not need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information. Therefore, your personal information will not be given to third parties.

Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

XII Al Fakher Tobacco Purchases

A. Shipping Policy

All items are sent from our warehouse in Dubai. Orders generally ship within 24 hours of approval, however some orders may take up to 5 days. If one or more items is unavailable at the time the order is placed, the entire order will be placed on backorder until we receive the missing item(s) in stock. You are responsible for checking the status of your order. Shisha Hookah will contact you if your order will be on backorder for more than one week. Risk of damage or loss, and title, pass to you upon our safe delivery of your package(s) to the carrier.

B. Customs, Duties & Imports

Shisha Hookah Will Be not Responsible If Items Are Siezed By Customs For Tax Payment. You are liable to any Customs & Duties Charges. All our Al Fakher products are shipped from Dubai, United Arab Emirates. If the Customer does not check the import rules or if knowing any restrictions on the importation of the Products, the Customer places the Order, the Customer will do so under his/her full responsibility and in no case ” ” will have any liability nor will be responsible for any additional costs like import duties or the seizure of the Products. does not provide any type of guarantee against International customs and tariffs. It is the responsibility of the customer to research the customs laws and regulations in his/her country, and accept full responsibility for the package. does not refund or resend packages that have been seized, taxed or destroyed by foreign customs and does not accept responsibility for the package once it has been mailed or couriered.

C. Order Cancellation/Refunds

Once an order has been placed on we cannot provide any refunds and/or cancel the order for any reason whatsoever. Products purchased on cannot be returned and/or refunded.

D. Age Verification

You must be of legal age under the laws of your country in order to purchase tobacco products from this website. By selecting any of the products on this site, you are legally confirming that you are of legal age under the laws of your country in order to purchase tobacco products. ShishaHookah reserves the right to cancel any sales transaction based on its sole discretion where it reasonably believes the purchaser is purchasing products on behalf of a minor. ShishaHookah does not sell Tobacco products to minors, bans youth targeting and supports youth smoking prevention.

E. Disclaimer

All tobacco products sold on are sold for personal use only and not for resale. A customer who purchases tobacco products from foreign companies becomes the importer. It is the importers responsibility to assure that the products comply with import regulations. strongly suggests that you consult with your local tax office. As the buyer/addressee you are fully liable for the importation of the products purchased on this site.

Regarding all tobacco products you purchase via this website the following rules apply.

All tobacco purchased via this website is shipped to you from the Middle East. We do not accept any refunds at all on any purchases of tobacco. Please ensure you therefore select the flavors you wish and inform us of the number of each flavor clearly during the checkout process. You specify this in the customer comments box that is clearly marked.

Products sold by the seller are under customs bond. When the buyer purchases the products he/she officially instructs the seller to ship the products on her/his behalf to the destination provided by the buyer. does not support, imply or suggest in any way the non-payment of federal taxes or individual sales taxes. Purchasing duty-free or tax-free tobacco may not be approved by your local authorities.